Help Center › Business settings
Your settings decide exactly what customers can choose when they book. Here's what every option does, when to use it, and a recommended starting point — all in plain English. You'll find these under Settings › What you offer in your dashboard.
Renterra is designed so your storefront always matches how you really operate. Turn an option on and it appears for customers; leave it off and they never see it. Only enabled fulfillment options show at checkout, you're never charged for or asked about something you've disabled, and you can change any setting at any time. New to Renterra? Start with Getting started first.
What it does: Lets customers choose to pick the items up from you and return them themselves, with no delivery fee. At checkout it appears as the "Pickup (will-call)" option.
When to use it: Turn this on if you have a location customers can come to. Many smaller rental businesses run pickup-only to keep things simple. If you turn pickup off, customers can only book delivery.
Recommended: On for most businesses
What it does: This is the master switch for delivery. With it on, customers can enter a delivery address and get a live delivery quote based on distance and what they're renting. With it off, delivery (and its curbside and setup sub-options) disappears entirely and customers see pickup only.
When to use it: Turn it on if you deliver to your customers. You'll want to set your base location and delivery pricing (base fee, per-mile, free radius and so on) in Settings so quotes are accurate. See Deliveries & deposits.
Recommended: On if you deliver
What it does: A delivery sub-option where you deliver to the address and drop everything curbside — the customer handles setup. It only appears when Delivery is also on.
When to use it: Offer this when you want a faster, lower-cost delivery option for customers happy to set up themselves. It's a great middle ground between pickup and full setup.
Recommended: On if you deliver
What it does: A delivery sub-option where you deliver and set everything up for the customer. Per-item setup fees (which you set on each product) are added to the order. It only appears when Delivery is also on. If you disable it, no setup fee is ever requested or charged.
When to use it: Turn it on if you offer full-service setup — common for tents, staging, large tables and elaborate events. Make sure you've entered a setup fee per unit on the products that need it.
Recommended: On if you offer setup
What it does: Shows a refundable security deposit on the customer's order, calculated from a percentage of the order with a minimum amount you set. With cash mode, it's a heads-up to the customer that you'll collect a deposit per your terms. If you turn this off, no deposit is shown or applied.
When to use it: Use it for higher-value or easily-damaged items where you want a cushion against damage or loss. Skip it for low-risk, low-value rentals.
Recommended: On for high-value items
What it does: Offers customers an optional, non-refundable damage waiver (a small percentage of the order) that covers accidental damage. It's shown as an opt-in checkbox at review. Disable it and the option never appears.
When to use it: A damage waiver can reduce friction over deposits and add a little revenue while giving customers peace of mind. It typically excludes loss, theft and negligence — make that clear in your policies. Optional, and easy to add later.
Recommended: Optional — try it once you're established
What it does: Shows published reviews on your storefront and lets customers leave a review. Every review you receive goes to moderation first — nothing appears publicly until you approve it in your dashboard. Turn this off and the reviews section and form are hidden entirely.
When to use it: Reviews build trust and help you win more bookings, so turning them on is usually worth it. You stay in full control of what's published.
Recommended: On — social proof helps you book more
What it does: Sets the smallest order (items subtotal) a customer can book. If their cart is below it, they're shown a friendly message asking them to add a bit more before they can continue. Set it to 0 for no minimum.
When to use it: Use a minimum when small orders aren't worth your time to fulfill or deliver. Set it to a number that makes a booking worthwhile for you — and not so high that you scare off genuine customers.
Recommended: 0 to start; raise it if tiny orders become a problem
What it does: The minimum number of days' notice you need before an event. The date picker won't let customers choose a date earlier than today plus your lead time, and a short note explains the earliest available date. Set it to 0 for same-day bookings.
When to use it: Use a lead time if you need time to prep, clean or schedule deliveries. Even 1–2 days can prevent last-minute requests you can't fulfill. Keep it as low as you realistically can so you don't turn away eager customers.
Recommended: 1–2 days for most; 0 if you can do same-day
Not sure where to begin? A safe, friendly default is: pickup on, delivery on (with curbside and setup if you offer them), reviews on, deposit on for valuable items, minimum order at 0, and a 1–2 day lead time. Launch with that, watch how bookings come in, and adjust. Every setting can be changed in seconds.
Turn on exactly the options that fit your business — and start taking bookings today. $9/month after a 14-day free trial.
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