Take bookings

How availability works

For every item you set a quantity — how many of it you own. When a customer picks a date, Renterra subtracts the quantities already tied up in confirmed bookings for that date and shows only what's truly free. That's how you never double-book: if you own 100 chairs and 80 are confirmed elsewhere on Saturday, customers see 20 left for Saturday.

Set quantities accurately in Inventory, and the availability engine handles the rest automatically.

The request flow

Renters build a quote on your storefront and submit a request — there's no charge at that moment. You're notified, and the booking appears in Bookings in your admin at renterra.app/app. Each booking shows the customer, the items and quantities, the date, delivery or will-call, the address and any notes.

Confirming and declining

• Confirm a request to lock it in. Once confirmed, those quantities are reserved for that date and removed from availability.
• Decline if you can't fulfill it — the date and items free back up. It's good practice to reach out to the customer with an alternative.

Because you approve every booking, you're never surprised by an order you can't deliver.

Cash vs card

New accounts start in cash mode: confirm the booking and collect payment on delivery or pickup — no payment processor, no fees, and Renterra never takes a cut of your bookings. When you want to accept cards online, connect your own Stripe and the renter's payment lands in your bank account. You can run cash-only as long as you like.

Deposits

Set an optional security deposit on items that need protecting (tents, specialty decor, electronics). In cash mode you collect and return the deposit yourself; once you're on cards you can take it through Stripe. More on protecting your gear in Deliveries & deposits.

Next steps

Make sure your catalog and quantities are dialed in (Inventory & pricing), then drive traffic to your storefront (Grow your business).