Legal
Welcome to Renterra. These Terms of Service (the "Terms") are a legal agreement between you and Bynum Enterprises ("Renterra," "we," "us," or "our"), the operator of the Renterra platform available at renterra.app (the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Renterra is a white-label, multi-tenant software-as-a-service ("SaaS") booking platform built for event and party rental companies. We give a rental company ("you," a "Tenant," or "rental company") a branded online storefront, a live-availability booking system, and an admin console to manage inventory, customers, bookings, and billing.
Renterra is software, not a rental company. We do not own, rent, deliver, or insure any inventory, and we are not a party to the rental agreements between you and your customers. We provide the tools you use to operate your own business.
The Service is offered on a subscription basis. Current plans are:
By subscribing, you authorize us (and our payment processor) to charge your payment method on a recurring basis for your plan fee plus any usage-based booking fees and AI credit purchases, until you cancel. Subscription fees are billed in advance; per-booking and usage fees are billed in arrears based on activity in your account.
All fees are stated and charged in U.S. dollars and are exclusive of any applicable taxes, which you are responsible for. Except as required by law or expressly stated here, fees are non-refundable. We may change our prices on reasonable advance notice; price changes take effect at the start of your next billing cycle.
We may offer a free trial (for example, 14 days). Unless you cancel before the trial ends, your subscription will automatically begin and your payment method will be charged. We do not require a card to start, but a valid payment method is required to continue paid use.
You may cancel your subscription at any time from your account or by contacting us. Cancellation stops future renewals; you will retain access until the end of your current paid period. We do not provide pro-rated refunds for partial periods unless required by law.
When you operate a storefront on Renterra, you alone are responsible for your business, including:
Renterra provides the booking software; we are not a party to any transaction or contract between a rental company and its renters. A renter's booking request, the confirmation of that booking, the rental contract, the payment, the delivery or pickup, and any dispute are entirely between the rental company and its renter. Renterra does not guarantee the quality, safety, legality, or availability of any item or service listed on a Tenant storefront, and is not responsible for any rental company's acts or omissions.
There are two separate money flows on Renterra:
If you connect Stripe, your use of Stripe is governed by Stripe's own terms, and you are responsible for your Stripe account, payouts, chargebacks, and compliance. Renterra is not responsible for Stripe's processing, fees, holds, or decisions.
The Service may include optional AI-assisted features, such as an AI website builder. AI features may consume "AI credits," which can be purchased separately or included with certain plans. Credits are a license to use the feature, have no cash value, and are non-refundable except as required by law. AI output is generated automatically and may be inaccurate or unsuitable — you are responsible for reviewing and approving anything you publish. We may set reasonable usage limits to protect the Service.
You agree not to, and not to allow anyone to:
We may investigate and take action — including suspending or terminating accounts — for any violation.
Renterra owns the Service. The Renterra platform, software, design system, brand, and documentation are owned by Bynum Enterprises and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service per these Terms.
You own your content. The content you add — your logo, copy, photos, inventory data, and customer records ("Your Content") — remains yours. You grant us a worldwide, non-exclusive license to host, process, display, and transmit Your Content solely to provide and improve the Service. You represent that you have the rights to Your Content and that it does not violate any law or third-party right.
The Service relies on third-party providers (for example, Stripe for payments, Resend for email, Anthropic for AI features, and Supabase and Vercel for infrastructure). Your use of features that depend on these providers may be subject to their terms, and we are not responsible for their acts, omissions, availability, or content.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. YOU USE THE SERVICE AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTERRA AND BYNUM ENTERPRISES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.
You agree to indemnify and hold harmless Renterra and Bynum Enterprises from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, Your Content, your rental business, your transactions with renters, or your violation of these Terms or any law or third-party right.
You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if we reasonably believe your use poses a risk to the Service or others. On termination, your license to use the Service ends. We may retain or delete Your Content as described in our Privacy Policy and as required or permitted by law; where practicable we will give you an opportunity to export your data.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice) before they take effect. Your continued use of the Service after the changes take effect means you accept the updated Terms.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You and Renterra agree to the exclusive jurisdiction of the state and federal courts located in California for any dispute that is not otherwise required to be resolved elsewhere by law. (California is used here as a placeholder — confirm the governing law and venue with your attorney before relying on this section.)
Questions about these Terms? Contact us at bynumenterprisesbe@gmail.com. See also our Privacy Policy and Help Center.